FAQ

What happens during a first visit to Surmesur?

During your first visit, a Syle Consultant will introduce you to Surmesur’s design process. He will guide you through the choice of fabrics, cuts and options. Once your made-to-measure garment has been created, a Measurement Specialist will take your measurements in order to proceed with the order. You will then need to pay the total of your order and we will inform you of the date of delivery of your items. When we receive them, we will contact you for a fitting.

To find out more, consult the page that explains the shopping experience.

How much time will I have to spend in-store having my measurements taken?

For a shirt, it takes 10 minutes. For a suit, expect 20 minutes.

What are the methods of payment?

In-store, you can pay with Visa, MasterCard, debit card, cash or with a Surmesur gift card.

Online, we accept Visa and MasterCard, or you can use PayPal.

Once the order has been placed and received, is it possible to make alterations?

When we receive your order, we contact you to let you know that you can come to the store to pick up your items. When you try them on, we will see if any alterations are necessary.

Are alterations included in the price of the garments?

Our alteration service is offered free of charge within 60 days after the delivery of a Surmesur garment. You therefore don’t need to decide on the spot if your garment fits perfectly. You can try it on, wear it and come back later for alterations if need be.

What types of clothing is it possible to design?

In addition to shirts and suits, we offer the design of three-season and winter coats, chinos, vests and ties.

Do you make corporate shirts and suits for businesses?

Yes, we can manufacture your work uniforms for men and women: custom suits, embroidered shirts, ties, etc.

Visit the business services page to discover the possibilities.

Do you make suits and shirts for women?

With the exception of work uniforms, Surmesur specializes exclusively in the creation of clothing for men.

How long does it take for delivery?

Allow 4 to 6 weeks for delivery of your order. From time to time throughout the year, Surmesur offers free shipping within Canada and the United States on a limited, promotional basis.

How long does it take to deliver an outfit for a wedding or other special occasion?

For a wedding or a special occasion (prom, gala, red carpet, etc.), we suggest ordering 10 weeks before the date of the event.

Where do your fabrics come from?

Our fabrics come from Asia (India, China, Japan and Thailand), Europe (Italy, Belgium, England), and also New Zealand and Australia.

Do you offer wrinkle-resistant shirts?

We have several fabrics that resist wrinkles. Online, this specification is written in the descriptions of the fabric collections.

Where are the suits and shirts produced?

Our clothing is produced in Asia, in accordance with our quality-control standards.

Do you offer accessories?

Surmesur offers ties, bow ties, tie clips, cufflinks, pocket squares, socks, galoshes and Bellroy wallets.  

 

Can I order online?

Of course! If we already have your measurements on file, you can visit our online store to create your made-to-measure garments.

Can I pick up my order at another store?

Yes, it is possible to pick up your order in any Surmesur store.

What is your return policy?

Every case is unique, depending on the nature of the situation. Please consult our policies section for more details.

What is the guarantee on ordered products?

We are committed to meeting your expectations and offer a 100% satisfaction guarantee on our products. In each of our stores, our experienced tailors are ready to make any final adjustments in order to ensure your satisfaction.

For more details, visit our policies section.

What are your prices?

The price of shirts ranges between $75 and $325 and the price of suits (jacket and pants) ranges from $425 to $1,150. *Prices are in CAD.