FAQ

What happens during a first visit to Surmesur?

During your first visit, a style consultant will present Surmesur’s design process. He will guide you through the choice of fabrics, cuts and options. Once your made-to-measure garment has been created, our measurement specialist will take your measurements in order to proceed with the order. You will then need to pay the total of your order and we will inform you of the date of delivery of your items. When we receive them, we will contact you for a fitting.

To find out more, consult the page dedicated to the shopping experience.

How much time will I have to spend in the boutique having my measurements taken?

For a shirt, it takes 10 minutes. For a suit, expect 20 minutes.

What are the methods of payment?

In the boutique, you can pay with Visa, MasterCard, debit card, cash or with a Surmesur gift card.

Online, we accept Visa and MasterCard, and you can also pay through PayPal.

Once the order has been placed and received, is it possible to make adjustments?

When we receive your order, we contact you to let you know that you can come to the boutique to pick up your items. When you try them on, we will see if any adjustments are necessary.

Are alterations included in the price of the garments?

Our alteration service is offered free of charge within 60 days after the delivery of a Surmesur garment. You therefore don’t need to decide on the spot if your garment fits perfectly. You can try it on, wear it and come back later for alterations if need be.

What types of clothing is it possible to design?

In addition to shirts and suits, we offer the design of three-season and winter coats, chinos, vests, ties and bow ties.

Do you make corporate shirts and suits for businesses?

Yes, we can manufacture your work uniforms for men and women: custom suits, embroidered shirts, ties, etc.

Visit the business services pages to discover the possibilities.

Do you make suits and shirts for women?

With the exception of work uniforms, Surmesur specializes exclusively in the creation of clothing for men.

How long does it take for delivery?

Allow 4 to 6 weeks for delivery of your order.

How long does it take to deliver an outfit for a wedding or other special occasion?

For a wedding or a special occasion (prom, gala, red carpet, etc.), we suggest ordering 10 weeks before the date of the event.

Where do your fabrics come from?

Our fabrics come from Asia (China, Japan and Thailand), Europe (Italy, Belgium, England), and also New Zealand and Australia.

Do you offer wrinkle-resistant shirts?

We have several fabrics that resist wrinkles. Online, this specification is written in the descriptions of the fabric collections.

Where are the suits and shirts produced?

Our clothing is produced in Asia, in accordance with our quality-control standards.

Do you offer accessories? If so, is it possible to personalize them?

Surmesur offers ties, bow ties, tie clips, cufflinks, pocket squares, socks, Saxx boxer shorts, Swims galoshes and Bellroy wallets.  

You can also create your own bow tie with fabric available in store !

Can I order online?

Of course! Visit our online store to start creating your made-to-measure garments.

Can I pick up my order in another boutique?

Yes, it is possible to pick up your order in any Surmesur store.

What is your return policy?

Every case is unique, depending on the nature of the problem. Please consult our policies section for more details.

What is the guarantee on ordered products?

We are committed to meeting your expectations and offer a 100% satisfaction guarantee on our products. In each of our boutiques, our experienced tailors are at your disposal to make any final adjustments in order to ensure your satisfaction.

For more details, visit our policies section.

What is your price ?

The price of the shirts range between $ 70 and $ 300 and the price of suits (jacket and pants) range from $ 425 to $1,150. *Price are in CAD.

New client

Create an account to check out faster in the future and receive emails about your orders, new products and special offers.

To purchase made-to-measure clothing, you must first have your measurements taken by our specialists in one of our stores or Surmesur Spaces. Book an appointment now

Create account

Returning client

Are you a client from one of our stores and haven't activated your online account?

Enter the same email address provided during your visit in-store. A temporary password will be sent to you to link your online account to your store profile.

Log in

Log in to your account to order your clothes according to the most recent measurements we took in-store.